Guest Experience Lead - Front Desk & Operations

White Lodging; Clemson (SC); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision insurance

DailyPay option

401(k) with company match

Vacation/PTO with rollover

Tuition reimbursement

Employee Assistance Program (EAP)

Discounts on hotel rooms and dining

Descripción de la vacante

White Lodging is seeking a Front Office Supervisor to lead the front desk team with a focus on guest service and adherence to brand standards. You will ensure smooth operations, supervise hourly staff, and maintain knowledge of hotel systems and reservations.

Responsibilities include team training, problem resolution, communication with guests and managers, and accountability for cash handling and audits. This role offers growth within multiple properties and a strong benefits package.

Responsabilidades

• Ensure the Front Office team delivers on brand standards and passes all brand standard audits.
• Be capable of performing all hourly functions and operating all equipment in the department.
• Assist in training new associates and cross‑training existing associates according to the Certification Program.
• Resolve routine associate issues as needed and elevate to the Department Manager or Human Resources when necessary.
• Communicate properly and effectively with guests, associates, and managers.
• Operate the hotel computer system effectively upon certification and maintain knowledge of the hotel reservation system.
• Be responsible and accountable for issued bank, including counting at the beginning and end of shifts.
• Maintain knowledge of hotel property, staff, services, service hours, and surrounding amenities (e.g., mall, restaurants).
• Perform other duties as assigned.

Descripción del empleo

White Lodging is seeking a Front Office Supervisor to lead the front desk team with a focus on guest service and adherence to brand standards. You will ensure smooth operations, supervise hourly staff, and maintain knowledge of hotel systems and reservations.

Responsibilities include team training, problem resolution, communication with guests and managers, and accountability for cash handling and audits. This role offers growth within multiple properties and a strong benefits package.