Guest Experience Lead - Front Desk & Operations

Hotel Jerome; Aspen (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision coverage

401(k) with employer contributions

Company stay discounts

Job summary

Auberge Resorts Aspen Inc is seeking a proactive front desk leader to oversee Guest Services, Concierge, Front Desk, Call Center, and Night Audit operations at Hotel Jerome in Aspen. This role ensures exceptional guest experiences and efficient daily operations.

Candidates should have 2+ years of hotel reception experience, with proficiency in Alice and Opera systems. A Bachelor’s in Hospitality Management is preferred, and Google Apps knowledge is beneficial. On-site work required in Aspen.

Qualifications

• 2+ years hotel reception experience.
• Experience with Alice and Opera systems.
• Bachelor’s Degree in Hospitality Management preferred.

Responsibilities

• Maintain Guest Experience Goals and oversee daily operations to meet guest expectations.
• Assist with organization and operation of the Guest Services, Concierge, Front Desk, Call Center, and Night Audit departments.
• Oversee writing of work schedules based on forecast occupancy and events in collaboration with department managers.
• Handle guest complaints promptly and document issues using the Guest Incident Report template.

Education

Bachelor’s Degree in Hospitality Management

Tools

Alice

Opera

Job description

Auberge Resorts Aspen Inc is seeking a proactive front desk leader to oversee Guest Services, Concierge, Front Desk, Call Center, and Night Audit operations at Hotel Jerome in Aspen. This role ensures exceptional guest experiences and efficient daily operations.

Candidates should have 2+ years of hotel reception experience, with proficiency in Alice and Opera systems. A Bachelor’s in Hospitality Management is preferred, and Google Apps knowledge is beneficial. On-site work required in Aspen.