Guest Experience Lead - Tennis Center Front Desk

Blue Jean Kİng National Tennis Center; New York (NY); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

401(k) plan with employer matching (up

3%

Job summary

USTA Billie Jean King National Tennis Center is seeking a Front Desk Representative to warmly greet visitors, handle check-ins, and connect guests with court times and programs. You will manage POS transactions, reservations, and enforce facility policies to ensure a safe, welcoming environment.

The role requires strong communication, organizational skills, and ability to work evenings, weekends, and events at the center. On-site work and a team-oriented environment are provided.

Qualifications

• Previous customer service, hospitality, front desk, or related experience preferred.
• Strong interpersonal, verbal, and written communication skills with a professional phone manner.
• Basic computer proficiency and ability to learn point-of-sale, reservation, and scheduling systems.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.

Responsibilities

• Warmly greet visitors, assist with check-ins, and connect guests to court times, lessons, and program offerings.
• Manage point-of-sale transactions and court reservations in the booking system.
• Enforce facility policies and safety standards for court access, bookings, and site usage.
• Assist with Programs department on community outreach, site visits, and website course listings.

Skills

Customer service

Communication

Computer skills

Organization

Teamwork

Bilingual (plus)

POS system

Reservation system

Tools

POS system

Reservation system

Job description

USTA Billie Jean King National Tennis Center is seeking a Front Desk Representative to warmly greet visitors, handle check-ins, and connect guests with court times and programs. You will manage POS transactions, reservations, and enforce facility policies to ensure a safe, welcoming environment.

The role requires strong communication, organizational skills, and ability to work evenings, weekends, and events at the center. On-site work and a team-oriented environment are provided.