Weekend Front Desk Lead: Member Experience Leader

New York Sports Club; Washington (District of Columbia); On-site; USD 20,664 - 34,440; Part time

Job summary

New York Sports Club seeks a Front Desk Weekend Lead (Part-Time) to deliver exceptional customer service and support frontline staff during busy weekend hours. This role requires overseeing member interaction, resolving issues, and promoting retention efforts while providing an inviting environment for all members and guests. Ideal candidates will possess supervisory experience and a strong commitment to customer satisfaction.

Qualifications

• 2-3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience.
• Child & Adult AED/CPR certified.

Responsibilities

• Provide high-level customer service and leadership at the front desk.
• Assist General Manager with retention and member engagement.
• Monitor Service & Sales Representatives and ensure operational excellence.

Skills

Customer service

Leadership

Communication

Job description

New York Sports Club seeks a Front Desk Weekend Lead (Part-Time) to deliver exceptional customer service and support frontline staff during busy weekend hours. This role requires overseeing member interaction, resolving issues, and promoting retention efforts while providing an inviting environment for all members and guests. Ideal candidates will possess supervisory experience and a strong commitment to customer satisfaction.