Lead Front Desk Specialist

Gravity Haus; Steamboat Springs (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership

Job summary

Gravity Haus in Steamboat Springs, CO seeks a Lead Haus Experience Specialist to deliver exceptional guest and member experiences across front desk, café, and community programs. You will coordinate shifts, mentor teammates, and ensure seamless operations throughout guest stays.

The role blends hospitality leadership with hands-on service in food, beverage, and events, emphasizing personalized guest journeys and member engagement within Gravity Haus offerings.

Qualifications

• Experience in hospitality, hotel front desk, café, or restaurant preferred.
• Experience working with POS systems and hotel PMS platforms preferred.
• Strong guest service mindset with the ability to create memorable experiences.
• Ability to multitask and work across multiple service areas in a fast-paced environment.
• Strong communication and teamwork skills.
• Leadership ability and willingness to guide team members during shifts.

Responsibilities

• Deliver warm, anticipatory service to members and guests.
• Check guests in/out using PMS; resolve billing issues and concerns.
• Manage room blocking and guest requests to optimize experience.
• Communicate with guests and members using Canary messaging software.
• Take food and beverage orders using POS; prepare espresso drinks and cocktails.
• Stock, organize, and maintain front-of-house areas.

Skills

Guest service mindset

Communication

Team leadership

Front desk hospitality

Tools

POS systems

PMS platforms

Job description

Description

The Lead Haus Experience Specialist plays a key role in delivering exceptional guest and member experiences at Gravity Haus. This position combines front desk hospitality, café and beverage service, and community engagement while providing on-shift leadership to the Haus Experience team.

As a Lead, this role supports the daily coordination of the front desk and front-of-house experience areas, ensuring consistent service standards across guest check-in, member engagement, and food and beverage service. The Lead Haus Experience Specialist acts as a bridge between operational teams and helps guide teammates during shifts to ensure a seamless, welcoming experience for members and guests.

Key Responsibilities Guest Experience & Front Desk Operations

• Provide warm, anticipatory service to members and guests, ensuring a personalized and memorable experience.
• Check guests in and out using the property management system (PMS), resolving billing issues and guest concerns as needed.
• Manage room blocking, bedding preferences, and guest requests to optimize the guest experience.
• Make room keys and provide property orientation for arriving guests.
• Communicate with guests and members using Canary messaging software.
• Assist guests and members with pre-arrival planning and itinerary support.
• Respond to reservation inquiries from direct guests and partner channels.
• Maintain awareness of Gravity Haus initiatives, offerings, and membership benefits.

Food & Beverage Service

• Accurately take food and beverage orders using the POS system for Terrain Taco and Unravel Coffee.
• Prepare espresso drinks, coffee beverages, and tea according to Unravel Coffee standards.
• Mix cocktails and beverages according to Terrain Taco recipes and bartending standards.
• Maintain working knowledge of all menu items and ingredients, actively promoting offerings to guests and members.
• Handle cash and credit card transactions according to company procedures.
• Assist with stocking, organization, and cleanliness of front-of-house service areas.

Community & Membership Engagement

• Cultivate strong relationships with members and guests to foster community and loyalty.
• Educate guests on Gravity Haus membership offerings and benefits.
• Support visiting Gravity Haus members by creating personalized experiences and itineraries during their stay.
• Help guide new members into the community and encourage utilization of member amenities and programming.
• Create meaningful "Powerful Moments" throughout the guest stay to drive loyalty and membership engagement.

Events & Community Programming

• Collaborate with management and events teams to support programming that drives member engagement.
• Assist with event preparation and operational support during community events.
• Coordinate with operations teams, event staff, and vendors to ensure successful event execution.
• Assist with local outreach and promotion of events through flyers, social media, and direct guest engagement.

Operational Leadership

• Ensure consistent execution of Gravity Haus service standards across the Haus Experience team.
• Serve as a point of contact for teammates during shifts and help coordinate daily front desk and service operations.
• Communicate effectively across departments to ensure smooth guest experiences.
• Support inventory awareness and operational readiness across service areas.
• Act as a bridge between front desk, food and beverage, housekeeping, and operations teams.

What We’re Looking For

• Previous hospitality, hotel front desk, café, or restaurant experience preferred.
• Experience working with POS systems and hotel PMS platforms preferred.
• Strong guest service mindset with the ability to create memorable experiences.
• Ability to multitask and work across multiple service areas in a fast-paced environment.
• Strong communication and teamwork skills.
• Leadership ability and willingness to guide team members during shifts.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play - all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be "All-In" + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job - you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.