Guest Experience Lead — Front Desk & Gallery Host

Hotel Equities; Boulder (CO); On-site; USD 26,000 - 28,000; Full time

Job summary

Hyatt Place Boulder CO is seeking a Front Desk/Gallery Host to deliver warm hospitality and attentive service. You will manage check-in/check-out, reservations, and guest inquiries to ensure a smooth stay.

The role requires a high school diploma, strong English communication, and flexibility for evenings, weekends, and holidays. Familiarity with Opera/Maestro is a plus; hourly pay ranges from $19 to $20 depending on experience.

Qualifications

• High school diploma or equivalent.
• Customer service experience in hospitality preferred.
• Basic computer skills and familiarity with PMS.
• Strong English communication, verbal and written.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Manage guest check-in and check-out processes efficiently using property management software.
• Handle reservations, cancellations, and modifications accurately and promptly.
• Respond to guest inquiries, requests, and complaints in a courteous and timely manner.
• Maintain accurate records of guest information and payment transactions.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and issues are resolved.
• Provide information about hotel services, local attractions, and transportation options.
• Ensure compliance with all hotel policies and procedures, including safety and security protocols.
• Hourly pay from $19-$20 based on experience.

Skills

Customer service

Communication

Computer skills

English proficiency

Education

High school diploma or equivalent

Tools

Opera/Maestro PMS

Job description

Hyatt Place Boulder CO is seeking a Front Desk/Gallery Host to deliver warm hospitality and attentive service. You will manage check-in/check-out, reservations, and guest inquiries to ensure a smooth stay.

The role requires a high school diploma, strong English communication, and flexibility for evenings, weekends, and holidays. Familiarity with Opera/Maestro is a plus; hourly pay ranges from $19 to $20 depending on experience.