Guest Experience Lead – Front Desk (Coastal Hotel)

Hampton-By-Hilton; Juno Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Match

Paid Time Off

Career growth opportunities withinHil.

Job summary

The Hampton Inn Jupiter/Juno Beach is seeking a Front Desk Agent who will greet guests, check in/out, assist with reservations, and ensure every stay is outstanding. You’ll work in a fast-paced, friendly environment at a well-known brand, with benefits like medical, vision, dental, 401(k) match, PTO, and growth opportunities within Hilton.

Ideal candidates have 1+ year of customer service and hotel front desk experience; Hilton brand familiarity is a plus; strong teamwork and a welcoming

Qualifications

• 1+ year of customer service experience required.
• 1+ year of hotel front desk experience preferred.
• Hilton brand experience (PEP experience is a plus).

Responsibilities

• Welcoming guests with a friendly, professional attitude.
• Checking guests in and out efficiently.
• Managing reservations and cancellations.
• Coordinating guest requests with other hotel departments.
• Providing information about hotel services and local attractions.
• Handling guest inquiries, requests, and concerns with a positive attitude.
• Supporting team members to ensure smooth operations.

Skills

Customer service

Hotel front desk

Hilton experience

Teamwork

Job description

The Hampton Inn Jupiter/Juno Beach is seeking a Front Desk Agent who will greet guests, check in/out, assist with reservations, and ensure every stay is outstanding. You’ll work in a fast-paced, friendly environment at a well-known brand, with benefits like medical, vision, dental, 401(k) match, PTO, and growth opportunities within Hilton.

Ideal candidates have 1+ year of customer service and hotel front desk experience; Hilton brand familiarity is a plus; strong teamwork and a welcoming