Guest Experience Lead & Front Desk Coach

Dimension Hospitality; Dana Point (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Dimension Hospitality in Dana Point, CA is seeking a Guest Service Supervisor to lead the front desk team and ensure a warm, seamless guest experience from arrival to departure.

You will supervise daily operations, coach staff, handle guest concerns, assist with check-ins/outs and billing, and uphold brand standards. Strong communication, problem solving, and a calm, professional demeanor are essential for success.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk supervision

Customer service

Team leadership

Calm and professional demeanor

Problem solving

Hotel systems proficiency

Job description

Dimension Hospitality in Dana Point, CA is seeking a Guest Service Supervisor to lead the front desk team and ensure a warm, seamless guest experience from arrival to departure.

You will supervise daily operations, coach staff, handle guest concerns, assist with check-ins/outs and billing, and uphold brand standards. Strong communication, problem solving, and a calm, professional demeanor are essential for success.