Front Desk Agent - PARSIPPANY HILTON

Remington Hospitality; Parsippany-Troy Hills (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a front desk professional to warmly greet guests, handle efficient check-in/check-out, and assist with pre-registration and reservations. The role requires accurate posting of charges, and proficient handling of cash, checks, and credit card information for guest payments.

Ideal candidates will know hotel rates and discounts, understand reservation procedures, and be able to take same-day reservations while following cancellation and relocation policies as needed.

Qualifications

• Provide courteous guest interactions and accurate service delivery.
• Handle cash, checks, and card payments securely and correctly.
• Know rates, discounts, and reservation procedures.
• Possess working knowledge of front desk operations and daily transactions.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Assist in pre-registration and block reservations when necessary.
• Post charges accurately and promptly for guest charges.
• Manage cash handling and payment processing for hotel charges.

Skills

Guest service

Cash handling

Reservations

Communication

Tools

Front Office Software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.