Hotel Front Desk: Guest Experience Lead

Hunter Super Techs - TurnPoint; Greenville (SC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short and long-term disability

Paid time off and holidays

Tuition assistance

401K with match

Employee discounts

Job summary

McKibbon is hiring a Front Desk Agent to warmly greet guests, manage check-ins, and ensure a smooth arrival and stay. You will communicate guest needs to various hotel departments, resolve issues, and maintain awareness of room status, rates, and promotions.

The role supports Food & Beverage operations when needed and requires punctuality and a customer-first attitude. The ideal candidate has prior hotel front desk experience, a high school diploma or equivalent, and solid computer and math

Qualifications

• Previous front desk experience in a hotel or similar setting.
• High school diploma or equivalent vocational training.
• Proficient with computers and basic math, and strong listening skills.

Responsibilities

• Process guest check-ins and verify registration information.
• Handle overbooked or walked guests and wake-up calls.
• Communicate guest needs to applicable departments and resolve discrepancies with housekeeping.
• Maintain knowledge of hotel features, rates, and group activities; greet guests warmly.
• Provide courteous service and support while learning Food & Beverage operations as needed.

Skills

Communication skills

Proficiency with computers

Basic math

Listening skills

Punctual

Education

High school diploma or equivalent

Tools

Property Management System

Job description

McKibbon is hiring a Front Desk Agent to warmly greet guests, manage check-ins, and ensure a smooth arrival and stay. You will communicate guest needs to various hotel departments, resolve issues, and maintain awareness of room status, rates, and promotions.

The role supports Food & Beverage operations when needed and requires punctuality and a customer-first attitude. The ideal candidate has prior hotel front desk experience, a high school diploma or equivalent, and solid computer and math