Front Desk Leader: Guest Services Manager

Socket.dev; Gainesville (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life Insurance

Pet Insurance

Short and long-term disability

Paid time off and holidays

Tuition assistance

401K with 50% matching up to 10%

Exclusive hotel rate discounts

Job summary

McKibbon seeks a Guest Services Manager OEM to oversee daily front desk operations, ensuring exceptional guest experiences and adherence to brand standards. You will lead scheduling, training, and cross‑department collaboration while managing safety, finances, and guest relations with a focus on service excellence.

Ideal candidates have hotel front desk experience, are able to work weekends and holidays, and demonstrate strong leadership and communication skills in a fast‑paced environment.

Qualifications

• Experience in hotel front desk operations.
• Desirable familiarity with Marriott, Hilton or Hyatt brands.
• Willingness to work weekends, holidays and evenings.
• Uphold hotel policies and brand standards.
• Strong interpersonal skills for diverse guests and staff.

Responsibilities

• Assist with front desk performance, guest satisfaction, brand quality, budget and labor.
• Be main contact for guests, addressing needs promptly and courteously.
• Anticipate guest needs and provide personalized service.
• Supervise daily front desk operations, shifts, audits and reports.
• Schedule Front Desk, ensure proper coverage and labor compliance.
• Train staff on brand and company standards to boost service culture.
• Assist with sales and the Daily Sell Strategy.
• Support front office programs to enhance guest stay.
• Maintain compliance with brand initiatives and safety standards.
• Inspect safety and security standards and resolve issues.
• Handle guest complaints and resolve them effectively.
• Review no-show billing, guest ledger and accounts receivable daily.
• Process payments and secure forms of payment on folios.
• Oversee Market inventory and weekly ordering.
• Coordinate with Executive Housekeeper and other departments.
• Cover Front Desk shifts as needed per Labor Plan.
• Embrace McKibbon’s Guiding Principles in daily work.

Skills

Communication skills

Problem solving

Leadership

Customer service

Team training

Job description

McKibbon seeks a Guest Services Manager OEM to oversee daily front desk operations, ensuring exceptional guest experiences and adherence to brand standards. You will lead scheduling, training, and cross‑department collaboration while managing safety, finances, and guest relations with a focus on service excellence.

Ideal candidates have hotel front desk experience, are able to work weekends and holidays, and demonstrate strong leadership and communication skills in a fast‑paced environment.