Guest Experience Lead – Front Desk

Atrium Hospitality LP; United States; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with match

Health insurance

Paid time off

Brand discounts

DailyPay

Wellness programs

Tuition reimbursement

Employee discounts

Job summary

Atrium Hospitality is hiring for a Front Desk Associate at the Embassy Suites in Grapevine, TX. You will oversee front desk operations, handle guest check-ins and check-outs with warmth, and support and train new team members to ensure smooth guest experiences.

You should have customer service experience, hospitality or leadership background, and be comfortable using hotel systems. The role requires physical stamina and the ability to lift up to 50 lbs as you keep the lobby guest-ready.

Qualifications

• Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Responsibilities

• Oversee front desk operations and step in as the go‑to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest‑ready.

Skills

Customer service experience

Leadership experience

Tech savvy

Physical stamina

Education

High school diploma or equivalent

Tools

Hotel systems software

Job description

Atrium Hospitality is hiring for a Front Desk Associate at the Embassy Suites in Grapevine, TX. You will oversee front desk operations, handle guest check-ins and check-outs with warmth, and support and train new team members to ensure smooth guest experiences.

You should have customer service experience, hospitality or leadership background, and be comfortable using hotel systems. The role requires physical stamina and the ability to lift up to 50 lbs as you keep the lobby guest-ready.