Guest Experience Lead — Front Desk (Hotel)

Atrium Hospitality LP; Fort Worth (TX); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality LP is seeking a Front Desk role at the Dallas Fort Worth Embassy Suites in Grapevine, TX. You will manage guest check-ins/outs, mentor front desk staff, and ensure smooth daily operations in a fast-paced hotel environment.

Ideal candidates have customer service experience, hospitality or leadership background, and are comfortable using hotel software. Must be able to lift 50 lbs and stay on your feet for long shifts.

Qualifications

• Customer service experience to keep operations smooth.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent.
• Tech-savvy with hotel software and systems.
• Able to lift 50 lbs and stand for long periods.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Hospitality leadership

High school diploma

Hotel software

Lifting 50 lbs

Education

High school diploma or equivalent

Tools

Hotel management systems

Job description

Atrium Hospitality LP is seeking a Front Desk role at the Dallas Fort Worth Embassy Suites in Grapevine, TX. You will manage guest check-ins/outs, mentor front desk staff, and ensure smooth daily operations in a fast-paced hotel environment.

Ideal candidates have customer service experience, hospitality or leadership background, and are comfortable using hotel software. Must be able to lift 50 lbs and stay on your feet for long shifts.