Guest Experience Lead — Front Desk & Team Coach

Greenville Embassy Suites; Grapevine (TX); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

Perks That Fit Your Life

Purpose & Impact

Job summary

Atrium Hospitality is hiring for a full-time front desk role at the Dallas Fort Worth Embassy Suites in Grapevine, TX. The position emphasizes guest service, smooth check-in/check-out, and friendly problem-solving to ensure a welcoming experience.

Responsibilities include leading front desk activities, supporting teammates, and maintaining a guest-ready lobby while delivering exceptional service. Physical requirements apply.

Qualifications

• Customer service experience with patience and people skills.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent required for communication and basic math.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheets, business center support, and lobby readiness.

Skills

Customer service

Hospitality leadership

High school diploma

Tech savvy

Lifting 50 lbs

Education

High school diploma

Job description

Atrium Hospitality is hiring for a full-time front desk role at the Dallas Fort Worth Embassy Suites in Grapevine, TX. The position emphasizes guest service, smooth check-in/check-out, and friendly problem-solving to ensure a welcoming experience.

Responsibilities include leading front desk activities, supporting teammates, and maintaining a guest-ready lobby while delivering exceptional service. Physical requirements apply.