Front Desk Supervisor

Coury Hospitality; San Diego (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hampton Inn Mission Valley in San Diego seeks a Front Desk Supervisor to lead the front desk team, ensuring outstanding guest experiences from check-in to check-out. You will mentor agents, oversee daily operations, and collaborate with other departments to maintain Coury Hospitality’s high service standards.

Ideal candidates have 1–2 years of front desk experience, strong communication skills, and the ability to stay composed under pressure in a busy hotel environment.

Qualifications

• 1–2 years front desk or guest services experience.
• Supervisory or team lead experience preferred.
• Strong communication and multitasking in a fast-paced environment.
• Familiarity with hotel management systems.

Responsibilities

• Supervise and support the front desk team to ensure smooth daily operations and memorable guest interactions.
• Greet guests, handle check-ins/check-outs, room changes, and resolve issues professionally.
• Train, mentor, and motivate front desk agents, holding the team accountable to service standards.
• Act as a resource for guests with hotel and local information and fulfill special requests.
• Manage cash handling, billing, and guest accounts per hotel policies and procedures.
• Partner with other departments to ensure seamless guest experiences and communication.
• Handle guest feedback and service recovery with professionalism.
• Monitor the lobby and front desk to maintain a welcoming and safe environment.
• Step in to cover front desk shifts and demonstrate leadership during peak times.
• Protect guest confidentiality and maintain security measures.

Skills

Communication skills

Problem solving

Multitasking

Team leadership

Job description

Why Work at Hampton Inn Mission Valley?

Hampton Inn Mission Valley is a fun, friendly spot where teamwork and reliability shine. The bright, modern lobby, free breakfast, pool and fitness center create a comfortable workplace where staff and guests feel at ease.

If you’re looking for a dependable, engaging role in hospitality—complete with a supportive management team, regular guest interaction, and solid benefits—Hampton Inn Mission Valley stands out as a great place to grow.

DEPARTMENT: Front Office

REPORTS TO: Front Office Manager

STATUS: Non-Exempt

Position Summary

The Front Desk Supervisor is a key leader in creating unmatched guest experiences through exceptional service. This role supports the front desk team by overseeing daily operations, mentoring team members, and ensuring seamless guest interactions from check-in to check-out. The Front Desk Supervisor serves as a role model, inspiring the team to deliver Coury Hospitality’s signature service while maintaining accuracy, professionalism, and care.

Responsibilities

• Supervise and support the front desk team to ensure smooth daily operations and memorable guest interactions.
• Greet guests warmly, handle check-ins, check-outs, room changes, and resolve issues with professionalism and efficiency.
• Train, mentor, and motivate front desk agents, holding the team accountable to service and performance standards.
• Act as a resource for guests by providing hotel and local information and ensuring special requests are fulfilled.
• Manage cash handling, billing, and guest accounts in accordance with hotel policies and accounting procedures.
• Partner with other departments to ensure seamless guest experiences and effective communication.
• Handle guest feedback and service recovery with professionalism, turning challenges into positive outcomes.
• Monitor the lobby and front desk area to maintain a welcoming, safe, and organized environment.
• Step in as needed to cover front desk shifts and demonstrate leadership during peak times.
• Protect guest confidentiality and practice strong safety and security measures.
• Perform additional duties or adjustments as directed based on business needs.

Qualifications

• One to two years of front desk or guest services experience required; prior supervisory or team lead experience preferred.
• Strong communication, problem-solving, and multitasking skills in a fast-paced environment.
• Natural leader with a positive, approachable demeanor who remains calm under pressure.
• Comfortable with hotel management systems and adaptable to new technology.
• Flexible availability, including evenings, weekends, and holidays.

Physical Demands

• Ability to stand for extended periods.
• Frequent walking, bending, and light lifting up to 25 lbs.
• Ability to work in a busy front office environment and handle high guest volume.

Here’s The Core Of Coury Hospitality

We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know…

Privacy Notice:

Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.