Guest Experience Lead – Front Desk

Choice Hotels International, Inc.; Phoenix (AZ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid vacation

Paid holidays

Employee discounts

Job summary

Choice Hotels International, Inc. is seeking a Front Office Representative at the Radisson Hotel Phoenix Airport in Phoenix, AZ. You will provide superior guest service in a fast-paced hotel environment, ensuring a welcoming and seamless check-in experience.

The role involves greeting guests, processing registrations, handling requests, and coordinating with departments to maintain 100% guest satisfaction. Candidates should have strong communication skills, solid computer literacy, and a

Qualifications

• Strong customer service experience required.
• Previous hotel experience preferred.
• Ability to maintain a positive and professional attitude in all situations.
• Solid computer skills.
• Ability to push/pull up to 30lbs.
• Ability to work a flexible schedule, including mornings, afternoons, nights and weekends.
• Excellent communication skills.
• Must possess a strong team spirit.
• Opera experience preferred.

Responsibilities

• Receives and processes incoming guests.
• Ensures a delightful arrival and departure for guests.
• Greets guests and processes registrations and transactions.
• Keeps informed on hotel accommodations, services, and local attractions.
• Records guest feedback and escalates issues to resolve problems.

Skills

Customer service

Hotel experience

Communication

Computer skills

Teamwork

Flexibility

Tools

Opera PMS

Job description

Choice Hotels International, Inc. is seeking a Front Office Representative at the Radisson Hotel Phoenix Airport in Phoenix, AZ. You will provide superior guest service in a fast-paced hotel environment, ensuring a welcoming and seamless check-in experience.

The role involves greeting guests, processing registrations, handling requests, and coordinating with departments to maintain 100% guest satisfaction. Candidates should have strong communication skills, solid computer literacy, and a