Guest Room Attendant: 100% Guest Satisfaction

Choice Hotels International; Phoenix (AZ); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Full benefits package

401(k) plan

Paid vacation

Paid holidays

Paid bereavement

Floating holidays

Job summary

Choice Hotels International is seeking a Room Attendant at Radisson Hotel Phoenix Airport to ensure 100% guest satisfaction by maintaining clean, comfortable rooms and responding to guest needs with warmth and professionalism.

The ideal candidate will have at least one year of hospitality experience in housekeeping, strong attention to detail, and the ability to work independently or in a team, including weekends and holidays.

Qualifications

• Ideal candidate will have a minimum of one year hospitality experience in housekeeping.
• Follows instructions and communicates effectively.
• Works well independently or as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Can clean multiple room types and meet the daily cleaning quota.
• Willing to work a flexible schedule including weekends and holidays.
• Adheres to the policies and procedures of the hotel.

Responsibilities

• Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
• Cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom.
• Maintains cleaning protocols.
• Empty all trash containers and replace with fresh liners.
• Restock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items.
• Ensure removal and appropriate disposition of guest room trays, glass and silverware.
• Clean and vacuum exterior entry and hallways.
• Keep linen closets and supply areas clean and organized.
• Ensure guest laundry and dry-cleaning orders are attended to promptly.
• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs.
• Promptly handles guest complaints or requests and refers to supervisor if unable to handle.
• Ensures that all rooms or suites are secured upon leaving the guest room or suite.
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties required to provide the service brand behavior and genuine hospitality.

Skills

One-year hospitality experience

Attention to detail

Flexible schedule (weekends/holidays)

Job description

Choice Hotels International is seeking a Room Attendant at Radisson Hotel Phoenix Airport to ensure 100% guest satisfaction by maintaining clean, comfortable rooms and responding to guest needs with warmth and professionalism.

The ideal candidate will have at least one year of hospitality experience in housekeeping, strong attention to detail, and the ability to work independently or in a team, including weekends and holidays.