Guest Experience Ambassador – Front Desk Host

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free employee meals

Discounted hotel room nights

Medical, dental & vision insurance

Retirement savings plan

Training & professional development

Opportunities to work around the world

Tuition/Wellness reimbursement

Job summary

Hyatt Regency Phoenix is seeking a Front Office Host to greet guests, manage check-in/check-out, and coordinate across departments for a seamless stay. You will communicate hotel services, answer inquiries, and handle multiple tasks in a fast-paced environment while upholding our standards of hospitality and guest satisfaction.

The role requires strong communication, attention to detail, and the ability to work flexible hours, including overnights and weekends.

Qualifications

• Previous hotel front desk, guest services, customer service, or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency and ability to learn hotel operating systems.
• Ability to accurately handle cash, credit card transactions, and financial reconciliation.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Excellent problem-solving and guest recovery skills.
• Must be dependable, professional, and able to maintain confidentiality.

Responsibilities

• Welcome guests in a friendly, professional, and courteous manner.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Verify guest information, process room assignments, and issue room keys.
• Handle cash, credit card, and other payment transactions in accordance with hotel standards.
• Communicate hotel services, amenities, promotions, and local area information to guests.
• Answer telephone calls, emails, and guest inquiries promptly.
• Respond to guest requests, concerns, and service recovery situations with professionalism.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and reservations in the property management system.
• Assist with room inventory management and upselling opportunities.
• Follow all hotel safety, security, and confidentiality procedures.

Skills

Front desk experience

Communication skills

Cash handling

Attention to detail

Team collaboration

Guest service excellence

Job description

Hyatt Regency Phoenix is seeking a Front Office Host to greet guests, manage check-in/check-out, and coordinate across departments for a seamless stay. You will communicate hotel services, answer inquiries, and handle multiple tasks in a fast-paced environment while upholding our standards of hospitality and guest satisfaction.

The role requires strong communication, attention to detail, and the ability to work flexible hours, including overnights and weekends.