Guest Experience Lead — Front Desk

Hunter Super Techs - TurnPoint; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life insurance

Short & Long-term disability

Paid time off & holidays

Tuition assistance

401K with company match

Associate referral program

Hotel rate discounts

Team volunteer opportunities

Chaplain services

Job summary

McKibbon Front Desk Agent position in Pensacola, FL requires a welcoming, professional, and guest-focused individual. You will greet guests, assist with check-in/check-out, and coordinate with departments to ensure satisfaction.

Prior front desk or hotel experience is preferred, with strong communication and computer skills essential for PMS and POS systems. We offer a comprehensive benefits package and opportunities for growth within a hospitality-focused team that values customer service and

Qualifications

• High school diploma or equivalent vocational training.
• Previous front desk or hotel experience preferred.
• Ability to use hotel PMS and POS systems.
• Strong listening and communication skills.

Responsibilities

• Greet guests and manage check-in/check-out.
• Respond to guest requests and resolve complaints.
• Provide information on hotel services, hours, rates, and promotions.
• Coordinate with housekeeping and other departments to meet guest needs.

Skills

Excellent communication

Computer literacy

Basic math skills

Education

High school diploma or equivalent

Tools

PMS software

POS system

Job description

McKibbon Front Desk Agent position in Pensacola, FL requires a welcoming, professional, and guest-focused individual. You will greet guests, assist with check-in/check-out, and coordinate with departments to ensure satisfaction.

Prior front desk or hotel experience is preferred, with strong communication and computer skills essential for PMS and POS systems. We offer a comprehensive benefits package and opportunities for growth within a hospitality-focused team that values customer service and