Guest Experience Front Desk Agent — 401(k) + PTO

Embassy Suites Resort Gulf Shores; Gulf Shores (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Embassy Suites Resort Gulf Shores in Gulf Shores, AL seeks a Front Desk Agent to deliver exceptional guest service, greet arrivals, assist with check-in/check-out, reservations, and billing while upholding brand standards.

The role requires strong communication, attention to detail, ability to multitask in a fast-paced environment, and a friendly, professional demeanor. Prior hospitality or customer service experience is preferred.

Qualifications

• Positive, guest-focused attitude and passion for service.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced setting.
• Previous customer service or hospitality experience preferred.
• Experience with hotel management systems is a plus.

Responsibilities

• Greet guests and assist with check-in/check-out, reservations, and inquiries.
• Secure payments, verify billing information, and process adjustments as needed.
• Respond promptly to guest questions and requests with professionalism.
• Provide accurate information about hotel services and local attractions.

Skills

Guest service

Communication

Multitasking

Customer service

Hospitality experience

Tools

PMS

Job description

Embassy Suites Resort Gulf Shores in Gulf Shores, AL seeks a Front Desk Agent to deliver exceptional guest service, greet arrivals, assist with check-in/check-out, reservations, and billing while upholding brand standards.

The role requires strong communication, attention to detail, ability to multitask in a fast-paced environment, and a friendly, professional demeanor. Prior hospitality or customer service experience is preferred.