Guest Experience Lead - Front Desk

Atrium Hospitality; Norfolk (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Internal promotions

401(k) plan

Health coverage

Paid time off

Brand discounts

DailyPay

Tuition reimbursement

Job summary

Atrium Hospitality is hiring at Norfolk Sheraton as a full-time Front Desk Associate. You will oversee front desk operations, check guests in/out with warmth, and coach new team members to ensure smooth guest experiences.

Ideal candidates have customer service experience, hospitality background, and a high school diploma. The role demands reliable, tech-savvy individuals able to lift and stand as needed in a fast-paced hotel lobby.

Qualifications

• Customer service experience required or preferred.
• Experience in hospitality or leadership is a plus.
• High school diploma or equivalent required.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and mentor new front desk team members.
• Resolve guest issues quickly and professionally to maintain satisfaction.
• Assist with event sheet distribution, business center support, and lobby upkeep.

Skills

Customer service

Hospitality experience

Education

High school diploma or equivalent

Job description

Atrium Hospitality is hiring at Norfolk Sheraton as a full-time Front Desk Associate. You will oversee front desk operations, check guests in/out with warmth, and coach new team members to ensure smooth guest experiences.

Ideal candidates have customer service experience, hospitality background, and a high school diploma. The role demands reliable, tech-savvy individuals able to lift and stand as needed in a fast-paced hotel lobby.