Front Desk Supervisor

Atrium Hospitality; Norfolk, Northern (VA, KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Paid Time Off & Vacation

Tuition reimbursement

DailyPay

Brand discounts

Job summary

Atrium Hospitality is seeking a Front Desk Supervisor to manage daily front desk operations at our Norfolk property. You will lead front desk staff, ensure smooth check-ins and check-outs, and address guest needs with a professional, guest-first approach.

You will coach team members, maintain accurate shift reports, and uphold brand standards while staying tech-savvy with hotel systems and communications. This role is on-site in Norfolk, VA.

Qualifications

• Customer service and leadership experience – you've led teams, kept things calm under pressure.
• Strong communication skills – you'll coordinate with guests, staff, and other departments.
• Detail-oriented and organized – from shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – hotel systems, emails, reports—nothing fazes you.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Job description

## Front Desk SupervisorApplylocations: Norfolk, VAtime type: Full timeposted on: Posted Todayjob requisition id: R49613Hotel :Norfolk Sheraton### ### ### ### 777 Waterside Drive### ### Norfolk, VA 23510### ### ### ### Full time### ### Compensation Range : $18.63 - $19.56*Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.*### ### **What’s in it for you?**The **Atrium SPIRIT** is a belief in the power of ***Service****, **Perseverance**, **Inclusion**, **Respect**, **Innovation***, and ***Teamwork*** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.* **Career Growth & Learning** – 40% of our management hires are internal promotions!* **Invest in Your Future** – 401(k) plan with company match.* **Comprehensive Health Coverage** – Medical, dental, and vision insurance options.* **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations* **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.* **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs.### ### **Job Description****What You Will Do*** Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.* Coach, train, and motivate front desk associates—you're the team’s go-to guru.* Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.* Monitor cash handling, shift reports, and compliance with brand and safety standards.* Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.**What We Are Looking For*** Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.* Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.* Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.* Tech confident – Hotel systems, emails, reports—nothing fazes you.* Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.**Why Atrium:**Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.