Front Desk Associate

Atrium Hospitality; Norfolk (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Internal promotions

401(k) plan

Health coverage

Paid time off

Brand discounts

DailyPay

Tuition reimbursement

Job summary

Atrium Hospitality is hiring at Norfolk Sheraton as a full-time Front Desk Associate. You will oversee front desk operations, check guests in/out with warmth, and coach new team members to ensure smooth guest experiences.

Ideal candidates have customer service experience, hospitality background, and a high school diploma. The role demands reliable, tech-savvy individuals able to lift and stand as needed in a fast-paced hotel lobby.

Qualifications

• Customer service experience required or preferred.
• Experience in hospitality or leadership is a plus.
• High school diploma or equivalent required.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and mentor new front desk team members.
• Resolve guest issues quickly and professionally to maintain satisfaction.
• Assist with event sheet distribution, business center support, and lobby upkeep.

Skills

Customer service

Hospitality experience

Education

High school diploma or equivalent

Job description

Hotel Norfolk Sheraton 777 Waterside Drive Norfolk, VA 23510 Full time Compensation Range : $15.60 - $16.38

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

What You Will Do

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Why Atrium

Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy