Front Desk Associate

Norfolk Sheraton - Atrium Hospitality; Norfolk (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Career growth

401(k) plan

Health coverage

PTO & vacation

DailyPay

Wellness programs

Tuition reimbursement

Brand discounts

Job summary

Norfolk Sheraton located at 777 Waterside Drive in Norfolk, VA is seeking a Front Desk Agent to oversee front desk operations and guest services. You will manage check-ins/check-outs with warmth and accuracy, and coach new team members to ensure smooth operations.

The ideal candidate has customer service experience, hospitality background, and comfort with hotel systems, with the ability to lift 50 lbs and stay on your feet throughout shifts.

Qualifications

• Customer service experience required.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent.
• Proficient with hotel systems.
• Ability to lift 50 lbs and stand for long periods.

Responsibilities

• Oversee front desk operations and act as go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Help manage daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Hospitality

Tech savvy

Stand on feet

Lift 50 lbs

Education

High school diploma or equivalent

Job description

Hotel :

Norfolk Sheraton777 Waterside DriveNorfolk, VA 23510Full timeCompensation Range : $15.60 - $16.38

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

What You Will Do

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Why Atrium:

Hear it from Maria O.: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.