Guest Experience Lead - Front Desk

Greenville Embassy Suites; Murfreesboro (TN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Employee discounts

Job summary

Murfreesboro Embassy Suites is seeking a full-time Front Desk Associate to oversee daily front desk operations, assist guests, and train new team members. The role emphasizes warmth, accuracy, and problem-solving to deliver a great guest experience.

Ideal candidates have strong customer service skills, hospitality experience or leadership, and comfort with hotel systems. Ability to lift up to 50 lbs and stand for long periods is required.

Qualifications

• Customer service experience and patience to keep things running smoothly.
• Leadership experience in hospitality or related roles preferred.
• Tech-savvy enough to use hotel systems confidently.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members as a friendly coach.
• Resolve guest issues quickly and professionally to ensure smiles.
• Manage daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Leadership experience

Tech-savvy

Physical stamina

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Murfreesboro Embassy Suites is seeking a full-time Front Desk Associate to oversee daily front desk operations, assist guests, and train new team members. The role emphasizes warmth, accuracy, and problem-solving to deliver a great guest experience.

Ideal candidates have strong customer service skills, hospitality experience or leadership, and comfort with hotel systems. Ability to lift up to 50 lbs and stand for long periods is required.