Front Desk & Guest Experience Agent

Avid Hotel Murfreesboro by IHG; Tennessee; On-site; USD 26,000 - 38,000; Full time

Job summary

Avid Hotel Murfreesboro by IHG is seeking a Guest Service Manager who performs front desk functions, handles registrations, reservations, and revenue collections, and ensures guests have a safe, welcoming stay. You will greet guests, manage check-ins and check-outs, answer questions, and coordinate with other hotel teams to maintain service quality.

The ideal candidate will have a High School Diploma or equivalent, strong communication and problem-solving skills, and the ability to adapt to a

Qualifications

• Front desk experience including check-ins/outs.
• Strong verbal and listening skills.
• Knowledge of safety and security procedures.
• Ability to complete front desk paperwork.
• Customer service-focused with adaptable demeanor.

Responsibilities

• Handle front desk duties: check-ins, check-outs, reservations, and wake-up calls.
• Provide information about hotel and local facilities to guests.
• Maintain security procedures and key control protocols.
• Process guest registrations and revenue-related paperwork.
• Assist the Guest Service Manager with daily tasks.

Education

High School Diploma or equivalent

Job description

Avid Hotel Murfreesboro by IHG is seeking a Guest Service Manager who performs front desk functions, handles registrations, reservations, and revenue collections, and ensures guests have a safe, welcoming stay. You will greet guests, manage check-ins and check-outs, answer questions, and coordinate with other hotel teams to maintain service quality.

The ideal candidate will have a High School Diploma or equivalent, strong communication and problem-solving skills, and the ability to adapt to a