Guest Experience Lead: Front Desk

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); On-site; USD 1,791,000 - 2,617,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated is seeking a Guest Services/Front Desk Specialist in Kissimmee, FL. You will handle check-in/check-out, respond to guest needs, and coordinate with departments to ensure a memorable vacation experience.

The role requires strong communication, computer and problem-solving skills, with a focus on delivering exceptional guest service in a family-friendly environment.

Qualifications

• High School Diploma or GED required.
• Previous front office or customer service experience preferred.

Responsibilities

• Facilitates check-in/check-out and guest flow, handling payments and key issuance.
• Responds to guest needs and coordinates with departments to ensure a seamless experience.
• Maintains accurate guest information and data entry in daily software platforms.

Skills

Customer service

Communication

Problem-solving

Decision making

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Job description

Holiday Inn Club Vacations Incorporated is seeking a Guest Services/Front Desk Specialist in Kissimmee, FL. You will handle check-in/check-out, respond to guest needs, and coordinate with departments to ensure a memorable vacation experience.

The role requires strong communication, computer and problem-solving skills, with a focus on delivering exceptional guest service in a family-friendly environment.