Resort Front Desk Experience Specialist

Career Site Brand; Arizona; On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

HSA/FSA

401K with Company Match

PTO

Discounted hospitality stays

Job summary

Holiday Inn Club Vacations is seeking a Front Desk Specialist to be the first contact for guests during check-in and check-out, handle folio transactions, and support the business center with Wi-Fi access and reports.

The role focuses on delivering exceptional guest experiences, managing cash, and assisting with room assignment and inquiries. A friendly, service-driven mindset and at least one year in customer service are essential.

Qualifications

• Minimum of one year of Customer Service experience.
• One year of Front Desk experience in a resort or hotel preferred.
• High School Diploma or GED or equivalent.

Responsibilities

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests.
• Ensures that each interaction exceeds the expectations of our owners and guests. Answers all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist.
• Maintains and is responsible for a house bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers’ credit, and establishes how the customer will pay for the accommodation.
• Communicates with Housekeeping, as appropriate, to expedite the cleaning of units.
• Performs other duties as assigned.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Holiday Inn Club Vacations is seeking a Front Desk Specialist to be the first contact for guests during check-in and check-out, handle folio transactions, and support the business center with Wi-Fi access and reports.

The role focuses on delivering exceptional guest experiences, managing cash, and assisting with room assignment and inquiries. A friendly, service-driven mindset and at least one year in customer service are essential.