Resort Recreation & Guest Experience Lead

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Matching 401K

Employee Assistance Program

Paid Time Off

Vacations through ClubGo program

Tuition Reimbursement

Job summary

Holiday Inn Club Vacations Incorporated at Orange Lake Resort in Kissimmee, Florida is seeking a team member to ensure guest satisfaction across the amenities, arcade, pools and fitness center, while upholding cleanliness and safety standards.

The role involves serving guests, enforcing resort rules, handling cash with accuracy, and collaborating with a friendly, proactive team to deliver a memorable family vacation experience.

Qualifications

• High School Diploma or equivalent required.
• Experience interacting with children and families preferred.
• Familiarity with water safety; CPR/AED certification a plus.

Responsibilities

• Oversee guest satisfaction in amenities areas (Fun Zone, arcade, pools, fitness center).
• Maintain cleanliness of activity centers, pools, decks and related facilities.
• Inspect safety equipment and enforce resort rules and safety procedures.
• Provide room inspections and support to operations as needed.

Skills

Customer service

Cash handling

English communication

Education

High School Diploma or equivalent

Job description

Holiday Inn Club Vacations Incorporated at Orange Lake Resort in Kissimmee, Florida is seeking a team member to ensure guest satisfaction across the amenities, arcade, pools and fitness center, while upholding cleanliness and safety standards.

The role involves serving guests, enforcing resort rules, handling cash with accuracy, and collaborating with a friendly, proactive team to deliver a memorable family vacation experience.