Guest Services Concierge — Front Desk Pro

Hotel Yountville; El Paso (TX); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Courtyard by Marriott El Paso Downtown is seeking a friendly, energetic Front Desk Agent to join our hospitality team. You will greet guests, assist with check-ins/outs, and provide information on amenities and local attractions in a fast-paced environment.

This role emphasizes excellent guest service, accuracy in transactions, and coordination with other departments. Weekend/holiday availability is required, with a flexible schedule based on occupancy.

Qualifications

• Previous hotel or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional, and welcoming personality.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Open availability for weekends and holidays is required.
• Ability to work a flexible schedule based on hotel occupancy and business needs.

Responsibilities

• Welcome and greet guests professionally.
• Handle check-ins and check-outs accurately.
• Explain hotel amenities, services, and local attractions.
• Respond promptly to guest questions and requests.
• Process payments and charges accurately.
• Maintain accurate guest records per procedures.
• Answer calls and assist with reservations.
• Coordinate with Housekeeping and other departments.
• Promote Marriott Bonvoy benefits when appropriate.
• Follow safety and privacy standards.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Professional appearance

Tools

PMS system

Job description

Courtyard by Marriott El Paso Downtown is seeking a friendly, energetic Front Desk Agent to join our hospitality team. You will greet guests, assist with check-ins/outs, and provide information on amenities and local attractions in a fast-paced environment.

This role emphasizes excellent guest service, accuracy in transactions, and coordination with other departments. Weekend/holiday availability is required, with a flexible schedule based on occupancy.