Front Desk Agent

Bardessono; El Paso (TX); Hybrid; USD 26,000 - 38,000; Full time

Job summary

DoubleTree by Hilton Downtown El Paso is seeking a friendly, professional Front Desk Agent to welcome guests, manage check-in/out, and provide information on hotel amenities and local attractions. You will communicate with various departments to ensure a smooth guest experience and promote loyalty programs.

A positive, guest-focused attitude and the ability to multitask in a fast-paced environment are essential.

Qualifications

• Previous hotel or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional, and welcoming personality.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills; experience with hotel property-management systems is a plus.

Responsibilities

• Welcome guests with a warm, professional, and positive attitude.
• Complete guest check-in and check-out efficiently and accurately.
• Provide information about hotel amenities, services, local attractions, and dining options.
• Handle guest requests, questions, and concerns professionally and promptly.
• Process room charges, payments, and other transactions accurately.
• Maintain accurate guest records and follow hotel procedures.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Teamwork

Basic computer skills

Professional appearance

Tools

Hotel PMS

Job description

The DoubleTree by Hilton Hotel El Paso Downtown is conveniently located near I-10, El Paso Convention and Performing Art Center, and University of Texas at El Paso. Enjoy almost 5000 sq ft of meeting space with 4 restaurant concepts on-site!

Job Description

What you will be doing

• Welcome guests with a warm, professional, and positive attitude.
• Complete guest check-in and check-out efficiently and accurately.
• Provide information about hotel amenities, services, local attractions, and dining options.
• Handle guest requests, questions, and concerns professionally and promptly.
• Process room charges, payments, and other transactions accurately.
• Maintain accurate guest records and follow hotel procedures.
• Answer and direct telephone calls and respond to guest inquiries.
• Communicate effectively with Housekeeping, Maintenance, Food & Beverage, and other departments.
• Monitor room availability and assist with room assignments.
• Follow Hilton and hotel standards for guest service and security.
• Maintain a clean, organized, and professional front desk area.
• Address guest concerns and elevate to management when necessary.
• Promote hotel services, amenities, and loyalty programs when appropriate.
• Protect guest privacy and confidential information.
• Work as part of a team to ensure a smooth and memorable guest experience.

Requirements

• Previous hotel or customer service experience preferred.
• Previous Front Desk experience is a plus.
• Excellent communication and interpersonal skills.
• Friendly, professional, and welcoming personality.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills; experience with hotel property-management systems is a plus.
• Professional appearance and strong personal hygiene.
• Reliable, punctual, and dependable.
• Ability to work independently and as part of a team.
• Must be available to work weekends and holidays.
• Must have a flexible schedule based on hotel business needs.

Requirements

What we are looking for

DoubleTree by Hilton Downtown El Paso is looking for a friendly, professional, and guest-focused Front Desk Agent to join our team. If you enjoy meeting people, providing exceptional customer service, and working in a fast-paced hotel environment, we want you on our team!

Status

Full-time

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