Guest Experience Lead — Front Desk

Aimbridge Hospitality; Cicero (IL); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Daily pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A leading hospitality firm is seeking a Front Desk Agent at their location in Cicero, Illinois. In this role, you will be the face of the hotel, responsible for delivering exceptional guest service, managing check-ins and check-outs, and solving any problems that may arise. Candidates should have a high school diploma and familiarity with hotel management software. This position offers a competitive benefits package, including medical coverage and a 401k retirement plan.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide excellent guest service and ensure guest satisfaction.
• Communicate effectively with guests and team members.
• Solve problems quickly and efficiently.
• Manage multiple tasks in a fast-paced environment.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

A leading hospitality firm is seeking a Front Desk Agent at their location in Cicero, Illinois. In this role, you will be the face of the hotel, responsible for delivering exceptional guest service, managing check-ins and check-outs, and solving any problems that may arise. Candidates should have a high school diploma and familiarity with hotel management software. This position offers a competitive benefits package, including medical coverage and a 401k retirement plan.