Guest Experience Lead, Front Desk

Kessler Collection; Charlotte (NC); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Kessler Hotels in Uptown Charlotte seeks a Front Office Supervisor to lead guest services, overseeing check-ins/check-outs, and ensuring smooth front desk operations. You will manage daily tasks, coach staff, and uphold brand standards in a dynamic luxury setting.

The role emphasizes guest satisfaction, accurate billing, and collaboration with other departments to maximize occupancy and revenue. A courteous demeanor and strong communication are essential.

Qualifications

• Minimum high school diploma; college coursework helpful.
• Hotel or related-field experience preferred.
• Computer experience required.
• Customer service experience preferred.
• Flexible and long hours may be required.

Responsibilities

• Greet and welcome guests at the Front Desk per hotel standards.
• Maintain PBX console operation and hotel standards.
• Answer inquiries about services, hours, and local attractions.
• Process reservations and billing with accurate rate quoting.
• Balance shift paperwork and close out correctly.
• Support team with a courteous, efficient, and proactive approach.

Skills

Customer service

Communication

Computer skills

Flexibility

Attention to detail

Team supervision

Education

High School diploma or equivalent

College coursework helpful

Tools

PBX system

Job description

Kessler Hotels in Uptown Charlotte seeks a Front Office Supervisor to lead guest services, overseeing check-ins/check-outs, and ensuring smooth front desk operations. You will manage daily tasks, coach staff, and uphold brand standards in a dynamic luxury setting.

The role emphasizes guest satisfaction, accurate billing, and collaboration with other departments to maximize occupancy and revenue. A courteous demeanor and strong communication are essential.