Guest Experience Lead — Front Desk

TownePlace Suites and Fairfield Inn and Suites by Marriott - Casa Grande; Casa Grande (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation

Sick leave

Discounts on travel

Job summary

TownePlace Suites and Fairfield Inn & Suites Casa Grande is seeking a friendly Front Desk Agent to greet guests, assist with check-ins and check-outs, and resolve questions with professionalism. You’ll foster a warm, welcoming environment and help guests have a memorable stay.

You’ll be the first and last impression, delivering exceptional service in a fast-paced hotel setting. The role includes benefits and a team-focused culture that supports career growth and guest satisfaction.

Qualifications

• High School Diploma or GED.
• Experience in Guest Services.
• Excellent communication, customer service and time management skills.
• Proficiency with Microsoft Office and internet-based applications preferred.

Responsibilities

• Welcome travelers and assist with check-ins and check-outs.
• Answer questions, resolve concerns, and ensure a seamless guest stay.
• Maintain high standards of service and professionalism.

Skills

Guest services experience

Communication skills

Education

High School Diploma or GED

Job description

TownePlace Suites and Fairfield Inn & Suites Casa Grande is seeking a friendly Front Desk Agent to greet guests, assist with check-ins and check-outs, and resolve questions with professionalism. You’ll foster a warm, welcoming environment and help guests have a memorable stay.

You’ll be the first and last impression, delivering exceptional service in a fast-paced hotel setting. The role includes benefits and a team-focused culture that supports career growth and guest satisfaction.