Front Desk Agent

TownePlace Suites and Fairfield Inn and Suites by Marriott - Casa Grande; Casa Grande (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation

Sick leave

Discounts on travel

Job summary

TownePlace Suites and Fairfield Inn & Suites Casa Grande is seeking a friendly Front Desk Agent to greet guests, assist with check-ins and check-outs, and resolve questions with professionalism. You’ll foster a warm, welcoming environment and help guests have a memorable stay.

You’ll be the first and last impression, delivering exceptional service in a fast-paced hotel setting. The role includes benefits and a team-focused culture that supports career growth and guest satisfaction.

Qualifications

• High School Diploma or GED.
• Experience in Guest Services.
• Excellent communication, customer service and time management skills.
• Proficiency with Microsoft Office and internet-based applications preferred.

Responsibilities

• Welcome travelers and assist with check-ins and check-outs.
• Answer questions, resolve concerns, and ensure a seamless guest stay.
• Maintain high standards of service and professionalism.

Skills

Guest services experience

Communication skills

Education

High School Diploma or GED

Job description

Do you genuinely enjoy helping people, solving problems, and being the friendly face that sets the tone for an exceptional stay? If so, TownePlace Suites or Fairfield Inn & Suites Casa Grande is looking for a full- or part-time Front Desk Agent who brings positivity, professionalism, and a passion for service to every interaction. If you're ready to join a team where your impact is seen and appreciated every day,

As our Front Desk Agent, you'll earn a competitive wage of $16 per hour. We also offer a comprehensive benefits package, including:

• Medical
• Dental
• Vision
• Vacation
• Sick leave
• Discounts on travel

YOUR DAY-TO-DAY AS OUR FRONT DESK AGENT

In this full-time role, you'll be the first smile guests see and often the last one they remember. Throughout your day, you'll welcome travelers, assist with check-ins and check-outs, answer questions, resolve concerns, and help ensure every guest enjoys a seamless and memorable stay. Your upbeat personality, attention to detail, and commitment to service excellence will help maintain the high standards our guests expect while creating experiences that keep them coming back.

Here's what we need from you

• High School Diploma or GED
• Experience in Guest Services

Excellent communication, customer service and time management skills, with the ability to organize, plan ahead, and manage workload effectively, thrives in a fast-paced environment, and proficiency with Microsoft Office and internet-based applications are preferred.

TOWNEPLACE SUITES OR FAIRFIELD INN & SUITES CASA GRANDE: WHY CHOOSE US?

We believe great hotels start with great people. As a respected hotel ownership and management company, we build, own, renovate, and operate hospitality properties with a hands-on approach focused on quality, growth, and long-term success. Our team is driven by core values of integrity, accountability, teamwork, empowerment, and genuine hospitality, creating an environment where employees are trusted, supported, and encouraged to thrive. Whether you join the team at TownePlace Suites or Fairfield Inn & Suites Casa Grande, you'll become part of a company that invests in its people through training, professional development, leadership opportunities, and a culture built on mutual respect and collaboration. We understand that our success comes from the dedication of our associates, which is why we work hard to foster a positive workplace where contributions are recognized, ideas are welcomed, and career growth is encouraged. If you're passionate about hospitality, enjoy creating memorable guest experiences, and want to work alongside a team that values relationships, personal development, and operational excellence, you'll find a rewarding career path with Southwest Hospitality Management. Here, you're more than an employee; you're part of a team committed to helping one another succeed while building lasting careers in an exciting and growing industry.

If you're ready to grow your hospitality career with a team that values outstanding service, professionalism, and a positive attitude, Our initial application process is quick, easy, and mobile-friendly.

Must have the ability to pass a background check.