Guest Experience Lead – Front Desk

The LINE Hotels; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Help or transport service

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

The LINE Hotels in Austin seeks a dynamic Front Desk Agent to welcome guests, manage check-ins/outs, and coordinate with departments to deliver memorable service. You will interact with guests, handle inquiries, and maintain smooth front office operations in a fast-paced environment.

We value a friendly, professional demeanor, attention to detail, and a proactive, team-oriented approach. This on-site role offers growth opportunities within a globally renowned boutique hotel brand.

Qualifications

• High School diploma or GED required.
• 3 years related hospitality or service experience preferred.
• Strong communication skills are essential.
• Collaborative spirit is valued.
• Ethical conduct is essential.
• Proficiency in Microsoft Office and Opera PMS.
• Positive attitude and friendly demeanor.
• Attention to detail and accuracy.
• Strong problem-solving abilities.

Responsibilities

• Greet guests promptly with a smile and maintain eye contact.
• Coordinate with team and other departments to ensure smooth service.
• Handle guest inquiries and requests with high hospitality and professionalism.
• Check in guests, assign rooms, and verify correct rates.
• Assist with luggage delivery and keys issuance as needed.
• Process check-out and settle guest bills accurately.
• Maintain cash bank and reconcile transactions at shift end.
• Create a warm, welcoming atmosphere reflecting gracious hospitality.
• Manage reservations, changes, and cancellations when needed.
• Understand front office operations in the property management system.

Skills

Strong communication

Collaborative spirit

Ethical conduct

Eye for detail

Problem solving

Positive attitude

Education

High School diploma

Tools

Microsoft Office

Opera PMS

Job description

The LINE Hotels in Austin seeks a dynamic Front Desk Agent to welcome guests, manage check-ins/outs, and coordinate with departments to deliver memorable service. You will interact with guests, handle inquiries, and maintain smooth front office operations in a fast-paced environment.

We value a friendly, professional demeanor, attention to detail, and a proactive, team-oriented approach. This on-site role offers growth opportunities within a globally renowned boutique hotel brand.