Guest Experience Lead - Front Desk

StepStone-Hospitality-Inc; Augusta (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Basic Life Insurance

Disability Insurance

Hotel Discounts

Pet Insurance

Voluntary Benefits

401K Match

Paid Time Off

Leadership Training

Employee Assistance

Job summary

StepStone Hospitality is seeking a Front Desk Supervisor to support the DoubleTree Augusta Hotel in Augusta, GA. This role reports to the Front Office Manager and focuses on driving operational excellence, elevating guest satisfaction, and delivering strong service performance.

The ideal candidate will have comprehensive knowledge of hotel operations, strong communication skills, and the ability to manage shifts and emergencies with professionalism. Equal opportunity employer.

Qualifications

• Must have comprehensive knowledge of hotel operations and guest services.
• Proficient with computer systems; Hilton brand systems experience is a plus.
• Strong communication and interpersonal skills are essential.
• Ability to handle difficult situations and maintain professionalism.
• Open availability for coverage of all shifts is required.
• High school education preferred; relevant training and experience required.
• Previous experience in a hotel environment preferred.
• Knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Ability to obtain required licenses and certificates.
• Additional language ability preferred.
• CPR and first aid training preferred.

Responsibilities

• Maintain standards of quality guest service.
• Supervise all aspects of administration and operations for the Front Office Department.
• Oversee problem resolution in absence of Front Office Manager and GM.
• Increase guest satisfaction through staff hiring, training, and development.
• Manage reservations to maximize occupancy and ADR via upselling.
• Maintain procedures for credit control, financial transactions, and guest security.
• Respond to guest requests, complaints, or questions promptly and courteously.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Professionalism

Difficult situations

Shift availability

Education

High school education

Tools

Computer systems

Hilton brand systems

Job description

StepStone Hospitality is seeking a Front Desk Supervisor to support the DoubleTree Augusta Hotel in Augusta, GA. This role reports to the Front Office Manager and focuses on driving operational excellence, elevating guest satisfaction, and delivering strong service performance.

The ideal candidate will have comprehensive knowledge of hotel operations, strong communication skills, and the ability to manage shifts and emergencies with professionalism. Equal opportunity employer.