Front Desk Supervisor: Elevate Guest Experience

DoubleTree Hotel Augusta; Westwood (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Vision & Dental plans

Life Insurance

Disability coverage

Hotel associate and family discounts

Pet Insurance

Voluntary life/AD&D/critical illness/h

Hospital indemnity/Accident coverage

Job summary

StepStone Hospitality is seeking a Front Desk Supervisor to support the DoubleTree Augusta Hotel in Augusta, GA. You will lead front desk operations, supervise staff, and ensure exceptional guest service.

Ideal candidates have knowledge of hotel operations, strong communication, and the ability to resolve guest issues quickly. This on-site role offers growth opportunities within StepStone's team and includes a comprehensive benefits package.

Qualifications

• Knowledge of hotel operations and guest services.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with professionalism.

Responsibilities

• Maintain standards of quality guest service.
• Supervise all Front Office administration and operations.
• Resolve guest issues in the absence of the Front Office Manager/GM.
• Increase guest satisfaction through hiring, training, and development.
• Manage reservations to maximize occupancy and ADR via suggestive selling.
• Ensure credit control, financial transactions, and guest security procedures.
• Respond to guest requests, complaints, or questions promptly.
• Perform other duties as assigned.

Skills

Front Office operations

Guest services

Communication skills

Interpersonal skills

Professionalism

Education

High school education or equivalent

Tools

Hilton brand systems

Job description

StepStone Hospitality is seeking a Front Desk Supervisor to support the DoubleTree Augusta Hotel in Augusta, GA. You will lead front desk operations, supervise staff, and ensure exceptional guest service.

Ideal candidates have knowledge of hotel operations, strong communication, and the ability to resolve guest issues quickly. This on-site role offers growth opportunities within StepStone's team and includes a comprehensive benefits package.