Front Desk Supervisor

DoubleTree Hotel Augusta; Westwood (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Vision & Dental plans

Life Insurance

Disability coverage

Hotel associate and family discounts

Pet Insurance

Voluntary life/AD&D/critical illness/h

Hospital indemnity/Accident coverage

Job summary

StepStone Hospitality is seeking a Front Desk Supervisor to support the DoubleTree Augusta Hotel in Augusta, GA. You will lead front desk operations, supervise staff, and ensure exceptional guest service.

Ideal candidates have knowledge of hotel operations, strong communication, and the ability to resolve guest issues quickly. This on-site role offers growth opportunities within StepStone's team and includes a comprehensive benefits package.

Qualifications

• Knowledge of hotel operations and guest services.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with professionalism.

Responsibilities

• Maintain standards of quality guest service.
• Supervise all Front Office administration and operations.
• Resolve guest issues in the absence of the Front Office Manager/GM.
• Increase guest satisfaction through hiring, training, and development.
• Manage reservations to maximize occupancy and ADR via suggestive selling.
• Ensure credit control, financial transactions, and guest security procedures.
• Respond to guest requests, complaints, or questions promptly.
• Perform other duties as assigned.

Skills

Front Office operations

Guest services

Communication skills

Interpersonal skills

Professionalism

Education

High school education or equivalent

Tools

Hilton brand systems

Job description

About the Job:

Are you passionate about the hospitality industry and eager to make a real impact? StepStone Hospitality is looking for a dynamic Front Desk Supervisor to support our DoubleTree Augusta Hotel in Augusta, GA. This position reports directly to the Front Office Manager. If you are a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong service performance, we invite you to explore this exciting opportunity.

Who We Are:

StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’ goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.

Key Responsibilities:

Maintain standards of quality guest service.

Maintains proper supervision over all aspects of administration and operations for the Front Office Department.

Oversees all problem resolution matters in the absence of the Front Office Manager and the GM.

Increase level of guest satisfaction by delivery of an exceptional product through employee hiring, training, and development.

Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Other duties as assigned.

Requirements

Must have a comprehensive knowledge of hotel operations and guest services

Proficient with computer systems, Hilton brand systems experience a plus

Strong communication and interpersonal skills

Ability to handle difficult situations and maintain professionalism

Open availability for coverage of all shifts is required

High school education preferred; relevant training and experience required

Previous experience in a hotel environment preferred

Knowledge of applicable Federal, state, and local health, safety, and legal regulations

Ability to obtain required licenses and certificates

Additional language ability preferred

CPR and first aid training preferred

What We Offer:

• Various plan options for Medical, Vision & Dental
• Basic Life Insurance (provided)
• Voluntary Short-Term and Long-Term Disability
• Hotel Associate and Friends & Family Discounts
• Options for Pet Insurance
• Voluntary Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Coverage
• 401K Match
• Paid Time-Off
• Leadership Training Programs/Mentorships
• Competitive Salaries
• Employee Assistance Program

Why StepStone Hospitality?

At StepStone Hospitality, you’re not just joining a team—you’re joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team, we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.

We are an Equal Opportunity Employer.