Guest Experience Lead — Food Safety & Team Growth

Chipotle Mexican Grill group; Mentor (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill is hiring a Service Leader in Mentor, Ohio. You will ensure safe, high-quality food is served and the team delivers great customer service.

The role involves keeping a clean line, training crew, and supporting daily operations, including administration tasks and shift coordination. The position requires a high school diploma and restaurant experience, with opportunities for professional growth and advancement within a values-driven company committed to fair employment

Qualifications

• High school diploma required.
• Experience in fast-casual or restaurant setting preferred.
• Strong understanding of food safety practices and hygiene standards.
• Familiarity with cash handling policies and procedures.
• Effective communication and teamwork skills are essential.

Responsibilities

• Ensure safe and quality food is prepared and served.
• Maintain a clean, organized service line and properly functioning equipment.
• Oversee crew performance and shifts; train and develop front-of-house staff.
• Monitor customer incidents and ensure positive customer experiences.
• Assist with office administration tasks and paperwork as needed.
• Schedule crew breaks, shift changes, and line coverage.
• Support with performance reviews and development of future leaders.

Skills

Cash handling

Food safety

Office paperwork

Restaurant experience

Communication

Education

High school diploma

Job description

Chipotle Mexican Grill is hiring a Service Leader in Mentor, Ohio. You will ensure safe, high-quality food is served and the team delivers great customer service.

The role involves keeping a clean line, training crew, and supporting daily operations, including administration tasks and shift coordination. The position requires a high school diploma and restaurant experience, with opportunities for professional growth and advancement within a values-driven company committed to fair employment