Guest Experience Lead — Floor Leader & Customer Coach

lululemon; Boston (MA); On-site; USD 33,062,000 - 38,044,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Employee discount

Fitness & yoga classes

Job summary

A leading performance apparel company in Boston seeks a Guest Experience Lead to oversee in-store customer interactions and enhance the guest experience. This full-time role requires leadership skills and experience in retail, focusing on creating a welcoming and inclusive atmosphere. Candidates must have a high school diploma and at least one year of customer service experience. Competitive salary and benefits offered.

Qualifications

• 1 year retail or customer experience required.
• Some experience in leading or mentoring others.

Responsibilities

• Ensure all guests receive a quality in-store experience.
• Lead from the floor to establish an exceptional guest experience.
• Review business data and motivate the team.

Skills

Customer experience

Leadership

Teamwork

Adaptability

Education

High school diploma or equivalent

Job description

A leading performance apparel company in Boston seeks a Guest Experience Lead to oversee in-store customer interactions and enhance the guest experience. This full-time role requires leadership skills and experience in retail, focusing on creating a welcoming and inclusive atmosphere. Candidates must have a high school diploma and at least one year of customer service experience. Competitive salary and benefits offered.