Guest Experience Lead: Floor Leader & Coach

Lululemon Athletica Inc.; Dallas (TX); Sur place; USD 31 000 - 36 000; Plein temps

Avantages offerts par ce poste

Extended health and dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Résumé du poste

lululemon is seeking a Contract Guest Experience Lead for the Dallas Galleria location. This role ensures every guest receives an outstanding in-store experience by supervising staff, delivering technical product education, and driving sales outcomes.

You’ll contribute to hiring, training, and performance feedback while maintaining an inclusive, high-energy store floor environment. The position requires leadership presence on the floor, effective guest communication, and the ability to adapt to

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Responsabilités

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Connaissances

Guest experience

Leadership

Customer service

Communication

Formation

High school diploma

Description du poste

lululemon is seeking a Contract Guest Experience Lead for the Dallas Galleria location. This role ensures every guest receives an outstanding in-store experience by supervising staff, delivering technical product education, and driving sales outcomes.

You’ll contribute to hiring, training, and performance feedback while maintaining an inclusive, high-energy store floor environment. The position requires leadership presence on the floor, effective guest communication, and the ability to adapt to