Guest Experience Lead: Flexible Scheduling & Growth

McDonald's; Marion (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition Assistance

DailyPay

Direct2Care – 24/7 healthcare access

Flexible Scheduling

Holiday Savings Plan

Free Uniforms

Leadership & Growth Opportunities

Job summary

McDonald’s in Marion, NC is seeking a Guest Experience Lead to greet guests warmly, support customers across lobby, dining area, and kiosks, and address concerns to ensure satisfaction. You’ll help maintain a clean, welcoming restaurant and assist with community events.

The role emphasizes friendly communication, teamwork, and a proactive approach to delivering a positive guest experience, with opportunity for growth within the fast-paced McDonald’s brand.

Qualifications

• Friendly, outgoing, and great with people.
• Comfortable working in a fast-paced team environment.
• Excellent communication and problem-solving skills.
• Previous customer service experience is a plus, but not required.
• Eager to learn and grow with us.

Responsibilities

• Greet guests warmly and create a friendly, inviting environment
• Support customers in the lobby, dining area, and kiosks
• Handle concerns professionally and ensure customer satisfaction
• Work with the team to maintain a clean and welcoming restaurant
• Help organize community and in-store events or promotions

Skills

Customer service

Communication

Problem solving

Team player

Fast-paced environment

Job description

McDonald’s in Marion, NC is seeking a Guest Experience Lead to greet guests warmly, support customers across lobby, dining area, and kiosks, and address concerns to ensure satisfaction. You’ll help maintain a clean, welcoming restaurant and assist with community events.

The role emphasizes friendly communication, teamwork, and a proactive approach to delivering a positive guest experience, with opportunity for growth within the fast-paced McDonald’s brand.