Guest Experience Lead — Flexible Hours & Growth

McDonald's; Sanford (NC); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision

Job summary

McDonald's in Sanford, NC is seeking a Guest Experience Leader to ensure guests have a positive visit. You will check in with guests, address concerns, and work with teammates to maintain a welcoming, clean restaurant environment. Knowledge of current promotions and the McDonald’s App features is a plus.

The role emphasizes hospitality, service, and a proactive approach to customer satisfaction as part of daily operations.

Qualifications

• Demonstrates a humble and hospitable demeanor.
• Passion for helping and serving others (customers and teammates).
• Desire to learn and grow professionally.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying themselves.
• Be the solution: handle guest concerns and resolve to their satisfaction.
• Understand that teamwork is key: work with your team to maintain a welcoming, clean restaurant environment.
• Be in the know: share promotions and benefits of using the McDonald's App, Mobile Order & Pay features.

Skills

Customer service

Communication

Teamwork

Learning mindset

Job description

McDonald's in Sanford, NC is seeking a Guest Experience Leader to ensure guests have a positive visit. You will check in with guests, address concerns, and work with teammates to maintain a welcoming, clean restaurant environment. Knowledge of current promotions and the McDonald’s App features is a plus.

The role emphasizes hospitality, service, and a proactive approach to customer satisfaction as part of daily operations.