Guest Experience Lead - Flexible Schedule & Growth

McDonald's; Kissimmee (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Discounts

Free meals

Paid time off

Tuition assistance

Training & advancement

Weekly pay

401(k)

Health benefits

Dental benefits

Vision benefits

Job summary

McDonald’s in Kissimmee, FL is seeking a Guest Experience Leader to actively shape the guest journey. You’ll greet guests, ensure they are enjoying their visit, and resolve concerns to guarantee satisfaction.

You will work closely with your teammates to keep the restaurant welcoming and clean, while sharing insights on promotions and using the McDonald’s App and Mobile Order & Pay features to enhance guest experiences.

Qualifications

• Must be approachable and hospitable with a guest-first attitude.
• Demonstrates passion for helping and serving others.
• Eager to learn and grow in a fast-paced role.
• Ability to communicate effectively and anticipate guest needs.

Responsibilities

• Lead the guest experience by greeting and ensuring guests are enjoying themselves.
• Resolve guest concerns to their satisfaction.
• Collaborate with team to maintain a welcoming, clean restaurant environment.
• Promote McDonald’s App, Mobile Order & Pay features and current promotions.

Skills

Hospitality

Customer service

Communication

Growth mindset

Job description

McDonald’s in Kissimmee, FL is seeking a Guest Experience Leader to actively shape the guest journey. You’ll greet guests, ensure they are enjoying their visit, and resolve concerns to guarantee satisfaction.

You will work closely with your teammates to keep the restaurant welcoming and clean, while sharing insights on promotions and using the McDonald’s App and Mobile Order & Pay features to enhance guest experiences.