Guest Experience Lead: Growth, Perks & Impact

McDonald's Restaurants Limited; Orlando (FL); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Weekly direct deposit

401k plan

Medical benefits

Dental benefits

Vision benefits

Job summary

McDonald’s is hiring a Guest Experience Leader in Orlando, FL to ensure a welcoming guest experience. You’ll check in with guests, resolve concerns, and work closely with the team to maintain a clean, friendly restaurant environment that makes every visit memorable.

You’ll also guide guests on promotions and McDonald’s App features, helping customers maximize value while delivering fast, friendly service and upholding brand standards during every shift.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience and check in with guests to ensure they are enjoying themselves.
• Be the solution: handle guest concerns and resolve to their satisfaction.
• Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features.

Skills

Hospitable demeanor

Customer service oriented

Communication skills

Learning mindset

Job description

McDonald’s is hiring a Guest Experience Leader in Orlando, FL to ensure a welcoming guest experience. You’ll check in with guests, resolve concerns, and work closely with the team to maintain a clean, friendly restaurant environment that makes every visit memorable.

You’ll also guide guests on promotions and McDonald’s App features, helping customers maximize value while delivering fast, friendly service and upholding brand standards during every shift.