Guest Experience Lead - Growth, Perks & Team Impact

McDonald's Restaurants Limited; Gilead Township (OH); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid sick leave

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k plan

Medical benefits

Dental benefits

Vision benefits

Job summary

McDonald’s is hiring a Guest Experience Leader to ensure guests have a positive and memorable visit. You’ll check in with guests, resolve concerns, and collaborate with teammates to keep the restaurant welcoming, clean, and friendly.

Ideal candidates are hospitable, customer-focused, eager to learn, and able to communicate effectively while promoting McDonald’s promotions and the App features to guests.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience: Check in with guests and ensure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolution to their satisfaction.
• Understand that teamwork is key: Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: Share insights into promotions and benefits of using the McDonald’s App.

Skills

Customer service

Communication skills

Hospitality mindset

Teamwork

Job description

McDonald’s is hiring a Guest Experience Leader to ensure guests have a positive and memorable visit. You’ll check in with guests, resolve concerns, and collaborate with teammates to keep the restaurant welcoming, clean, and friendly.

Ideal candidates are hospitable, customer-focused, eager to learn, and able to communicate effectively while promoting McDonald’s promotions and the App features to guests.