Guest Experience Lead — Flexible Schedule & Growth Opportunities

McDonald's; Tampa (FL); On-site; USD 19,630 - 22,317; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Paid sick leave

Tuition reimbursement

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading global fast-food chain is seeking a Guest Experience Lead to enhance customer satisfaction in Tampa, Florida. The role involves checking in with guests, addressing concerns, and promoting app features. Ideal candidates display a passion for customer service and teamwork. Competitive pay starts from $14.25 per hour, with additional benefits like discounts, paid sick leave, and educational assistance.

Qualifications

• Customer service skills to enhance guest experience.
• Ability to handle concerns and resolve issues positively.
• Teamwork to maintain a welcoming environment.

Responsibilities

• Check in with guests to ensure they are enjoying their experience.
• Handle guest concerns and provide satisfactory resolutions.
• Work with the team to maintain cleanliness and friendliness.
• Provide insights into promotions and app features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Desire to learn and grow

Effective communication skills

Job description

A leading global fast-food chain is seeking a Guest Experience Lead to enhance customer satisfaction in Tampa, Florida. The role involves checking in with guests, addressing concerns, and promoting app features. Ideal candidates display a passion for customer service and teamwork. Competitive pay starts from $14.25 per hour, with additional benefits like discounts, paid sick leave, and educational assistance.