Guest Experience Lead — Fast-Paced Service & Smiles

McDonald's; Cary (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Education benefits

Discount programs

Free meals

Job summary

McDonald’s Guest Experience Leader position in Cary, NC, focuses on friendly guest interactions, assisting with self-serve kiosks, and teamwork in a fast-paced environment.

You’ll greet guests, help with ordering, and ensure guests are satisfied. The role emphasizes a positive attitude, learning on the job, and contributing to a welcoming restaurant experience for families and individuals alike.

Qualifications

• Must have a positive attitude and willingness to learn in a fast-paced setting.
• Strong communication and friendly guest interaction are required.
• Ability to assist guests with ordering and provide help as needed.

Responsibilities

• Greet guests and communicate while taking orders.
• Assist guests with using ordering kiosks as needed.
• Provide extra help to customers requiring assistance.
• Check back with guests after meals to ensure satisfaction.
• Help ensure kids receive a kid treat when applicable.
• Address guest concerns promptly and professionally.
• Share feedback and recommendations with the restaurant team.

Skills

Greeting guests

Kiosk assistance

Team player

Customer service

Communication skills

Job description

McDonald’s Guest Experience Leader position in Cary, NC, focuses on friendly guest interactions, assisting with self-serve kiosks, and teamwork in a fast-paced environment.

You’ll greet guests, help with ordering, and ensure guests are satisfied. The role emphasizes a positive attitude, learning on the job, and contributing to a welcoming restaurant experience for families and individuals alike.