Guest Experience Lead - Elevate Store Performance

Lululemon Athletica; Raleigh, Northern (NC, KY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon seeks a Guest Experience Lead at Crabtree Valley Mall in Raleigh, NC. You will lead the floor to deliver an exceptional, inclusive guest experience and drive daily sales targets as part of store leadership.

You will mentor teammates, participate in hiring, and ensure readiness for every shift. The role requires retail experience, strong communication, and the ability to coach others while maintaining a positive, collaborative environment.

Qualifications

• Must be legally authorized to work in the U.S.
• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Lead the floor as Supervisor on Duty to drive store performance and guest experience
• Open and close the store per procedures
• Review daily metrics and motivate the team to meet sales goals
• Participate in hiring and onboarding activities
• Provide direct feedback and coaching to team members

Skills

Guest experience

Leadership

Communication

Team supervision

Education

High school diploma or equivalent

Job description

lululemon seeks a Guest Experience Lead at Crabtree Valley Mall in Raleigh, NC. You will lead the floor to deliver an exceptional, inclusive guest experience and drive daily sales targets as part of store leadership.

You will mentor teammates, participate in hiring, and ensure readiness for every shift. The role requires retail experience, strong communication, and the ability to coach others while maintaining a positive, collaborative environment.